Shipping Policy
Shipping Policy
Processing & Production
Everest Custom supplies many personalised and made-to-order products, so production time is separate from delivery time.
Production normally begins once:
- Payment has been received
- Required artwork and personalisation details have been supplied
- Any necessary proof has been approved
Production times vary depending on the product, quantity, artwork and finishing requirements. Any times shown on our website are estimates unless we expressly agree a guaranteed date.
UK Delivery
We deliver throughout the United Kingdom.
Available delivery options and charges are shown at checkout where applicable and may include standard, tracked or express services.
Delivery time begins once your completed order has been dispatched.
Unless a different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being entered into.
Remote areas, islands and certain postcodes may take longer.
Delivery Charges
Delivery charges may depend on:
- Delivery location
- Parcel size and weight
- Number of parcels
- Delivery service selected
The applicable delivery charge will be shown before you complete your order.
Tracking
Where tracking is available, details will normally be provided once your order has been dispatched.
Tracking information is supplied by the delivery provider and may take a short time to update after dispatch.
Delivery Delays
We aim to dispatch completed orders promptly, but delays may occasionally occur because of circumstances outside our reasonable control, including severe weather, courier disruption, industrial action or other transport problems.
If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
Your statutory rights are not affected.
Delivery Address
Please check your delivery address carefully before placing an order.
If you provide an incorrect or incomplete address, this may result in delays, failed delivery or additional redelivery charges.
Contact us as soon as possible if you notice an address error. Once an order has been dispatched, we may not be able to change the delivery details.
Missed & Failed Deliveries
If nobody is available to receive your parcel, the courier may:
- Attempt redelivery
- Leave the parcel in an authorised safe place
- Deliver it to a collection point
- Return it to the depot
Please follow any instructions provided by the courier.
If an order is returned to us because an incorrect address was supplied, delivery was refused or the parcel was not collected, an additional delivery charge may apply before it is sent again.
Damaged, Missing or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, is missing or is incorrect, contact:
Please include:
- Your order number
- Details of the problem
- Clear photographs of the product and packaging where relevant
We will investigate and arrange an appropriate solution.
Nothing in this policy affects your statutory rights where goods are faulty, damaged or not as described.
Responsibility for Goods
For consumer orders, goods generally remain at our risk until they come into the physical possession of you or a person you have identified to receive them.
An exception can apply where you independently arrange a carrier that we did not offer as a delivery option.
International Delivery
International delivery may be available for selected products and destinations.
Where international delivery is offered, orders may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country.
Unless otherwise stated, these charges are the customer’s responsibility.
International delivery times may also be affected by customs procedures.
Contact Us
For questions about delivery, tracking or an existing order, contact:
Everest Custom
Email: info@everestcustom.co.uk
Website: everestcustom.co.uk