Privacy Policy
Privacy & Cookie Policy
Who We Are
Everest Custom provides personalised and custom printed products including stickers and labels, domed gel inserts, badges, keyrings, medals, school products, trophy and medal inserts, and related custom products.
We are committed to protecting your personal information and handling it in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
What Personal Data We Collect
When you use our website, contact us or place an order, we may collect:
- Your name
- Business or organisation name
- Billing and delivery address
- Email address
- Telephone number
- Account and order information
- Product specifications and personalisation details
- Artwork, logos, images and design files
- Quotations and customer service enquiries
- Communications with us
- Marketing preferences
We may also collect technical information automatically, such as your IP address, browser, device type, pages visited and website usage information through cookies and similar technologies.
Payments
We do not normally store your full credit or debit card details.
Payments are processed securely by the payment providers available at checkout. We may receive transaction information such as the payment status, amount, payment method and transaction reference so that we can process and administer your order.
How We Use Your Information
We use your personal information where necessary to:
- Process and fulfil orders
- Produce personalised products
- Review and prepare artwork
- Create proofs where applicable
- Prepare quotations
- Process payments
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Maintain customer accounts and order records
- Detect fraud and protect our website
- Improve our products, website and services
- Meet legal, accounting and tax obligations
- Send service-related communications
- Send marketing communications where permitted
Our main lawful bases for processing are:
Contract – where information is needed to provide products or services you have requested.
Legal obligation – where we are required to keep or process information by law.
Legitimate interests – where necessary to operate and improve our business, prevent fraud, provide support and maintain security.
Consent – where required for marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
Artwork and Customer Files
Artwork, logos, photographs and other files you provide may be used to prepare quotations, proofs and personalised products and to support your order.
You are responsible for ensuring that you have the necessary rights or permission to use any artwork, logos, trademarks, photographs or other intellectual property submitted to us.
We may retain artwork for a reasonable period where useful for production, customer service or repeat orders.
Marketing
If you choose to receive marketing communications, we may send you information about products, offers or services.
You can unsubscribe at any time by using the unsubscribe option provided in a marketing email or by contacting:
We do not sell your personal information.
You may still receive essential communications about your orders or enquiries after opting out of marketing.
Who We Share Your Data With
Where necessary, we may share personal information with trusted organisations that help us operate our business, including:
- Payment providers
- Delivery and courier companies
- Website and hosting providers
- Email service providers
- IT and website support providers
- Security and fraud prevention services
- Analytics or advertising providers where enabled
- Printing or fulfilment partners where applicable
- Accountants and professional advisers
- Government or regulatory authorities where required by law
We only share information reasonably necessary for the relevant purpose.
International Transfers
Some service providers may process information outside the United Kingdom.
Where this happens, we take appropriate steps to ensure personal information is protected using recognised UK data protection safeguards or transfers to countries recognised as providing adequate protection.
How Long We Keep Your Data
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.
As a general guide:
- Order and transaction records: typically up to 6 years where required for accounting, tax or legal purposes
- Customer service and contact enquiries: normally up to 2 years after the matter is resolved
- Artwork and production files: normally up to 3 years after the relevant order, unless required longer for ongoing customer relationships
- Quotations: normally up to 2 years
- Marketing information: until you unsubscribe or we no longer require it
Information may be kept longer where necessary to resolve a dispute, meet a legal requirement or protect our legal rights.
When information is no longer required, it will be deleted or anonymised where appropriate.
Cookies
Cookies are small files stored on your device when you visit a website.
Our website may use cookies to:
- Operate essential website functions
- Maintain your shopping basket and checkout
- Remember preferences
- Maintain security
- Analyse website use and performance
- Improve the customer experience
- Support advertising or marketing where enabled
Essential cookies may be required for the website to function.
Where consent is required, non-essential cookies will not be used until you have made an appropriate choice. You can change or withdraw your cookie preferences through any cookie settings available on our website.
You can also control cookies through your browser settings, although disabling essential cookies may affect website, basket or checkout functionality.
ICO guidance states that non-essential cookies generally require a clear positive consent action before they are set.
Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of information where legally possible
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing
To exercise your rights, contact:
We may need to verify your identity before responding.
Children
Our online ordering service is intended for adults, parents, guardians, schools, businesses, clubs and organisations.
Although some products may be intended for use by children or schools, we do not knowingly seek to collect personal information directly from children through our website.
If you believe a child has provided personal information to us inappropriately, please contact us.
Third-Party Websites
Our website may contain links to third-party websites or services.
Those organisations operate under their own privacy policies, and we are not responsible for their independent privacy practices or content.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
Email: info@everestcustom.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Changes to This Policy
We may update this Privacy & Cookie Policy when our services, website, suppliers or legal requirements change.
The latest version will always be published on this page, together with the date it was last updated.
Contact Us
For questions about this Privacy & Cookie Policy or how we handle your personal information, contact:
Everest Custom
Email: info@everestcustom.co.uk
Website: everestcustom.co.uk